Our Services

Appointments cancelled within 24 to 48 hours of the scheduled time will incur a cancellation fee equal to 50% of the session fee.

Appointments cancelled within 24 hours or not attended at all will incur a cancellation fee equal to 100% of the session fee.

These fees are not eligible for reimbursement from Medicare, private health insurers, or the NDIS. Bulk billed and NDIS clients are not exempt from cancellation fees.

If you are unable to cancel due to an emergency or technical difficulty, please notify us as soon as possible so we can attempt to reschedule and avoid the cancellation fee.

If your practitioner is unable to attend, you will be notified via email and your appointment will be rescheduled.